About Hayward Shop
Who is Hayward Shop?
Hayward Shop is your trusted partner for fast, reliable pool equipment delivery worldwide. We specialize in providing genuine OEM parts for automatic pool cleaners, booster pumps, filters, and other pool maintenance equipment. Our streamlined global delivery system ensures you get the parts you need quickly and reliably.
What products do you sell?
We offer a wide range of pool equipment parts including:
- Automatic Pool Cleaner Parts (Dolphin, Hayward, and others)
- Booster Pumps and Filter Systems (Cartridge, DE, Harmsco)
- Chemical Feeders and Ozone Equipment (Del Ozone)
- Circuit Boards and Electrical Components
- Diving Board Parts and Accessories
Ordering & Account
How do I place an order?
You can browse our products through our website menu and add items to your cart. When ready, proceed to checkout where you’ll enter your shipping information and payment details.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I create an account?
Yes, we recommend creating an account to track your order history and save your shipping information for faster checkout in the future.
Shipping & Delivery
Where do you ship?
We ship globally to over 30 countries, excluding some Asian and remote regions. If you’re unsure whether we ship to your location, please contact us at [email protected].
What are my shipping options?
We offer two shipping methods:
- Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)
How long does order processing take?
We process orders within 1-2 business days. You’ll receive a tracking number once your order ships.
Can I track my order?
Yes, we provide transparent tracking from our warehouse to your location. You’ll receive tracking information via email once your order ships.
Returns & Exchanges
What is your return policy?
We stand behind our products with a 30-day guarantee. If you need to return any item (excluding special orders), simply contact our customer service within 15 days of receiving your order for return authorization.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order to request a return authorization. We’ll provide instructions for returning your item.
Are there any items that can’t be returned?
Special orders and custom items cannot be returned. All other items must be in original condition with packaging.
Product Support
How do I know which part I need?
Our US-based support team includes certified pool technicians who can help you identify the correct parts for your equipment. Please contact us at [email protected] with your equipment model number and details about the part you need.
Do you offer technical support for the products you sell?
Yes, our team of pool experts can provide basic technical support and guidance for the products we sell. For complex issues, we recommend consulting with a local pool service professional.
Contact Information
How can I contact Hayward Shop?
You can reach us at:
- Email: [email protected]
- Address: 606 National Street, Fayetteville, US 72701