Privacy Policy

At Hayward Shop (“we,” “us,” or “our”), operating through poolgearstore.com, we are committed to protecting the privacy of our customers who purchase genuine OEM pool equipment parts worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases for pool maintenance products such as automatic pool cleaners, Dolphin parts, filter systems, and chemical feeders.

1. Information We Collect

We collect the following types of information to process your orders and improve your shopping experience:

• Personal Identification Information: Name, email address, shipping/billing address, phone number when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely through our payment gateway), PayPal information (we do not store full payment details).
• Transaction Details: Products purchased (e.g., Dolphin chassis parts, Hayward filter cartridges), order history, shipping preferences.
• Technical Data: IP address, browser type, device information, pages visited on our site (particularly when browsing pool equipment categories).
• Communication Data: Customer service inquiries about pool parts via email or contact forms.

2. How We Use Your Information

As specialists in pool equipment parts, we use your data to:

• Process and fulfill orders for automatic pool cleaner parts, booster pumps, and other pool maintenance products
• Provide customer support for technical inquiries about Dolphin motors, Hayward systems, or Del Ozone components
• Improve our product offerings and website experience for pool professionals and homeowners
• Send order confirmations, shipping notifications, and product updates relevant to your purchases
• Prevent fraud and ensure the security of transactions for high-value pool equipment
• Comply with legal obligations related to international sales (excluding certain Asian and remote regions)

3. Data Sharing and Disclosure

We may share your information in these limited circumstances:

• Payment Processors: To complete transactions for pool parts purchases (Visa, MasterCard, JCB, PayPal)
• Shipping Carriers: Necessary shipping information to deliver your pool equipment orders
• Service Providers: Companies that help with website operations, marketing, and customer service (bound by confidentiality agreements)
• Legal Requirements: When required by law or to protect our rights regarding pool equipment sales

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement industry-standard measures to protect your pool equipment purchase information:

• PCI DSS compliant payment processing for all card transactions
• Encryption technologies for sensitive data transmission
• Secure servers with limited access to customer information
• Regular security assessments of our systems

While we take reasonable precautions, no internet transmission is 100% secure. We recommend pool professionals use strong passwords and monitor their account activity.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request details about the personal data we hold regarding your pool parts orders
• Correction: Update inaccurate account or shipping information
• Deletion: Request deletion of personal data, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications while retaining transactional emails
• Data Portability: Request a copy of your data in a machine-readable format

To exercise these rights related to your pool equipment purchases, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience when shopping for pool parts:

• Essential Cookies: Necessary for processing orders of automatic pool cleaners and other equipment
• Performance Cookies: Help us understand how customers navigate our pool parts categories
• Functionality Cookies: Remember preferences like currency or region settings
• Advertising Cookies: Show relevant pool equipment promotions (you may opt-out)

Most browsers allow you to control cookies through their settings, though disabling them may affect certain features when ordering pool parts.

7. International Data Transfers

As we serve pool professionals and homeowners globally (with some regional exceptions), your information may be transferred to and processed in the United States, where our servers are located. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website and pool equipment parts are not intended for children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy as our pool parts business evolves. The updated version will be posted on our website with a new “Last Updated” date.