Welcome to Hayward Shop (“we”, “us”, or “our”) at www.poolgearstore.com. These Terms and Conditions govern your access to and use of our website and services. By accessing or using our site, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of our website for purchasing pool equipment parts and related products.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and software, is our property or our licensors’ property and is protected by international copyright and trademark laws. You may not reproduce, modify, distribute, or commercially exploit any content without our express written permission.

1.3 Prohibited Uses

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the website’s operation
  • Use any automated means to access or scrape our site

2. Products and Services

2.1 Product Descriptions

We specialize in high-quality replacement parts for pool equipment including:

  • Automatic pool cleaner parts (Dolphin, Hayward, and others)
  • Filter systems (Cartridge, DE, and Harmsco models)
  • Chemical feeder parts and accessories
  • Electrical components (circuit boards, motors)
  • Ozone equipment parts (Del Ozone systems)

We make every effort to display product colors and specifications accurately, but actual colors may vary slightly due to monitor differences.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Intended Use

Our products are designed as replacement parts for professional and residential pool equipment. You are responsible for ensuring compatibility with your existing systems and proper installation.

3. Orders and Payments

3.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including:

  • Product unavailability
  • Errors in product or pricing information
  • Suspected fraudulent activity

3.2 Pricing

All prices are in US dollars. We reserve the right to adjust prices at any time before accepting your order.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that you have the legal right to use any payment method you provide.

3.4 Sales Tax

Applicable sales tax will be added to orders shipped within the United States where required by law.

4. Shipping and Delivery

4.1 Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

4.3 International Orders

We ship worldwide except to certain Asian and remote regions. International customers are responsible for:

  • Any customs duties, taxes, or fees
  • Complying with local import regulations

Delivery estimates do not include customs processing time.

4.4 Delivery Issues

You must inspect products upon delivery and notify us within 48 hours of any shipping damage or shortages.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items that are:

  • In original, unused condition
  • With all original packaging and documentation
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened chemical feeder parts & accessories
  • Used filter cartridges
  • Electrical components showing signs of installation or use
  • Special order or custom items

5.3 Return Process

  1. Contact us at [email protected] within 15 days with your order number and reason for return
  2. Wait for our Return Merchandise Authorization (RMA) number and instructions
  3. Package the item securely with all original materials and clearly mark the RMA number
  4. Ship to: Hayward Shop Returns, 606 National Street, Fayetteville, US 72701

5.4 Refunds

Refunds will be issued to the original payment method within 3-5 business days after we receive your return. Original shipping fees are non-refundable except in cases of our error.

5.5 Exchanges

To exchange an item, follow the return process and indicate your desired replacement. Additional charges may apply if the exchange item has a higher value.

6. Warranties and Liability

6.1 Product Warranties

Some products may carry manufacturer warranties. Please contact us for specific warranty information.

6.2 Limitation of Liability

To the fullest extent permitted by law, Hayward Shop shall not be liable for any:

  • Indirect, incidental, or consequential damages
  • Loss of profits or data
  • Damages resulting from improper installation or use of products

Our total liability for any claim related to our products or services shall not exceed the purchase price of the product in question.

7. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arkansas, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified Terms.

10. Contact Information

For questions about these Terms or our services:

Hayward Shop
606 National Street
Fayetteville, US 72701
Email: [email protected]